Additional Help Resources

Until on-campus operations resume, we have suspended the additional services detailed below. For any Canvas questions or issues, please contact

Penn Libraries offers a variety of individual and small-group learning options for Canvas. Here is the current calendar of Workshops, drop-in Office Hours, and one-on-one Canvas Help appointments.


Group workshops are offered each semester, and custom workshops can be designed to meet the needs of your group. Please contact us at for more information.

Office Hours

Office Hours, which are offered at select times during the academic year, are scheduled drop-in sessions for faculty, grad students, teaching assistants, and students to get individualized Canvas assistance.

Help Appointments

Canvas Help appointments are offered in each month except in May, August, and January. These appointments are one-on-one support sessions for faculty, grad students, teaching assistants, and students. As with Office Hours, Canvas Help appointments are meant to provide individualized Canvas assistance.

Register to reserve time and let us know how we can prepare in advance to help you. We look forward to working with you!

Tips for a Productive Help Appointment

  • Please thoroughly describe the issue in your registration form. We use this information to send you help documentation before the appointment and to prepare for it. The more we know about the issue before the appointment, the more efficiently we can serve you during it.
  • Bring the device (laptop, tablet, etc.) you use for work so we can see how you interface with Canvas and troubleshoot potential device-configuration issues. Also, please make sure that your device is using a browser version supported by Canvas.

Please note our Canvas Help Policies for people registering for Canvas Help appointments.