Penn Libraries Courseware Services Team

This site is intended to bring a variety of Canvas support resources together in one location, to share timely information and news, and to highlight Courseware governance at Penn. When you submit a help request to canvas@pobox.upenn.edu, one of the following people is working diligently to help you.

Penn Libraries Courseware Services Team

Molly is Penn's Courseware Services Manager

As Courseware Services Manager, Molly Bonnard manages the Courseware Support Department and oversees user support for Canvas, Penn’s Learning Management System (LMS). Molly has a B.A. in Classics and Ancient Mediterranean Studies from Penn State, and a M.S. in Library and Information Science from Drexel University.


Joe is a Courseware Support Librarian

As a Courseware Support Librarian, Joe Schaffner works with faculty, students, and staff who use Canvas, the University’s learning management system. Joe belongs to a team of librarians who plan and lead training sessions to help users see the system’s potential for attaining their teaching and learning goals. Additionally, Joe designs documentation for Canvas and other educational technology tools, and he also provides direct user support. Joe holds a B.A. and M.A. in English Literature from Rutgers University and an M.S. in Library and Information Science from Drexel University.


Madeleine Hodges

As Courseware Developer, Maddy Hodges assists with the development of Canvas to better improve its functionality for faculty, students and staff. Maddy participates in groups that focus on accessibility and digital pedagogy and uses theses insights to help develop a better LMS (Learning Management System) for all users. In addition to her developer role, she also provides direct user support. Maddy earned her B.S. in Computer Science from Haverford College.