Penn Libraries Courseware Services Team

This site is intended to bring a variety of Canvas support resources together in one location, to share timely information and news, and to highlight Courseware governance at Penn. When you submit a help request to, one of the following people is working diligently to help you.

The Courseware Services Team was recognized with a 2022 Models of Excellence Award (Honorable Mention), one of the University’s highest honors for staff. Learn more about the team’s accomplishments.

Penn Libraries Courseware Services Team

Molly is Penn's Assistant Director, Educational Technology and Learning Management

As Associate Director, Educational Technology and Learning Management, Molly Bonnard manages the Courseware Support Department and oversees user support for Canvas, Penn’s Learning Management System (LMS). Molly has a B.A. in Classics and Ancient Mediterranean Studies from Penn State, and a M.S. in Library and Information Science from Drexel University.

Eleanor Tecosky-Feldman is Penn's Senior Courseware Support Specialist

As Senior Courseware Support Specialist, Eleanor Tecosky-Feldman leads the Courseware Documentation Editorial Board (CDEB) and manages Canvas at Penn, the Courseware team’s communication and documentation hub. Eleanor has an MS in Library and Information Science from Drexel University and a BA in Creative Writing from Bard College at Simon’s Rock.

Kate Rojas is Penn's Courseware Support Specialist

As Courseware Support Specialist, Kate Rojas focuses on coordinating user-facing instruction for Canvas and related tools. She responds to staff inquiries and works with vendors to provide solutions. In addition, she collaborates with colleagues across campus on projects related to educational technology and instructional design. Kate has a M.S. in Library and Information Science from the University of Illinois at Urbana-Champaign and a B.A. in English from Immaculata University.

Ben Rosen is Penn's Courseware Developer

As Courseware Developer, Ben Rosen maintains our Course Request Form, creating administrative tools and reporting dashboards for Canvas to improve overall system management. In addition, he provides technical support for Canvas. He has a B.A. from Sarah Lawrence College and an M.M. in Composition from the Peabody Institute of the John Hopkins University.

As Online Learning Support Specialist, Jena Banes (she/her) manages Open Jena Banes is Penn's Online Learning Support Specialist Canvas for Penn Learners and serves as its main administrator. She communicates with stakeholders, manages support issues, leads office hours and workshops, and serves as the conduit to the Online Learning Initiative. Jena has a BFA in Musical Theatre, and she is pursuing an MSW degree.

Last Updated: 15 Sep 2023