Penn Libraries Courseware Services Team

This site is intended to bring a variety of Canvas support resources together in one location, to share timely information and news, and to highlight Courseware governance at Penn. When you submit a help request to, one of the following people is working diligently to help you.

Penn Libraries Courseware Services Team

Molly is Penn's Courseware Services Manager

As Assistant Director, Educational Technology and Learning Management, Molly Bonnard manages the Courseware Support Department and oversees user support for Canvas, Penn’s Learning Management System (LMS). Molly has a B.A. in Classics and Ancient Mediterranean Studies from Penn State, and a M.S. in Library and Information Science from Drexel University.

Madeleine Hodges is Penn's Courseware Developer

As Courseware Developer, Maddy Hodges assists with the development of Canvas to better improve its functionality for faculty, students and staff. Maddy participates in groups that focus on accessibility and digital pedagogy and uses these insights to help develop a better LMS (Learning Management System) for all users. In addition to her developer role, she also provides direct user support. Maddy earned her B.S. in Computer Science from Haverford College.

Emily Rush is Penn's Courseware Instructional Designer

As Courseware Instructional Designer, Emily Rush works closely with library and campus educational technology and IT colleagues to promote teaching and learning with Canvas, Penn’s Learning Management System (LMS). She helps faculty translate learning objectives into learning activities, leads workshops, and creates documentation. Emily has a Ph.D. in Classics from UCLA, an M.A. in Art History from the University of Chicago, and a B.A. in Classical Studies & Art History from the University of St. Thomas.

Katie Bertel is Penn's Courseware Support Librarian

As Courseware Support Librarian, Katie Bertel provides user support, training, and documentation for Canvas, and other library-based technologies. Katie holds an M.L.S. from the University at Buffalo and a B.A. in Communication Studies from Manhattanville College.