Penn Libraries Courseware Services Team

This site is intended to bring a variety of Canvas support resources together in one location, to share timely information and news, and to highlight Courseware governance at Penn. When you submit a help request to canvas@pobox.upenn.edu, one of the following people is working diligently to help you.

The Courseware Services Team was recognized with a 2022 Models of Excellence Award (Honorable Mention), one of the University’s highest honors for staff. Learn more about the team’s accomplishments.

Penn Libraries Courseware Services Team

Molly is Penn's Assistant Director, Educational Technology and Learning Management

As Associate Director, Educational Technology and Learning Management, Molly Bonnard manages the Courseware Support Department and oversees user support for Canvas, Penn’s Learning Management System (LMS). Molly has a B.A. in Classics and Ancient Mediterranean Studies from Penn State, and a M.S. in Library and Information Science from Drexel University.


Katie Bertel is Penn's Courseware Support Librarian

As Courseware Support Librarian, Katie Bertel provides user support, training, and documentation for Canvas, and other library-based technologies. Katie holds an M.L.S. from the University at Buffalo and a B.A. in Communication Studies from Manhattanville College.


Monique Breaux is Penn's Catalog Support Librarian

Online Learning Support Librarian, Monique Breaux’s primary responsibility is the Open Canvas for Penn Learners environment, our public-facing Canvas environment for continuing education and professional development courses to external audiences. She also helps support the main Canvas instance and assists with special projects and external stakeholders. Monique has a M.L.I.S. from Louisiana State University, and a B.A. in History from the University of Louisiana at Lafayette.


Ben Rosen is Penn's Courseware Developer

As Courseware Developer, Ben Rosen maintains our Course Request Form, creating administrative tools and reporting dashboards for Canvas to improve overall system management. In addition, he provides technical support for Canvas. He has a B.A. from Sarah Lawrence College and an M.M. in Composition from the Peabody Institute of the John Hopkins University.