As a student, you have several options to get help with Canvas. Explore the self-help resources below or get real-time tech support.
Self-Help Resources
- Search the Canvas Info @ Penn knowledge base using the main menu above to locate your topic. Most pages include general how-to information as well as any instructions specific to Penn.
- Search the Canvas Student Guides provided by Instructure, makers of Canvas.
- Review the Canvas Release Notes to learn about the latest updates and improvements from the most recent production-release cycle.
- Learn about Canvas use for non-course sites and review other relevant policies in our site footer.
Get Help From a Human
Courseware Support
- Email us at canvas@pobox.upenn.edu. This is the fastest way to receive help with Canvas at University of Pennsylvania.
Campus tech support
- Visit the Tech Center located in room G-102 of the Van Pelt Library, 3420 Walnut St. Open Mon-Fri 9-5.
- If you live on campus, get tech support in your building through College House Technology.
School-specific support
- Read your school’s Canvas knowledge base for information specific to your school, which may include both self-help and live tech support.