As an instructor, you have several options to get help with Canvas. Explore the self-help resources below or get real-time tech support.
Self-Help Resources
- Search the Canvas Info @ Penn knowledge base using the main menu above to locate your topic. Most pages include general how-to information as well as any instructions specific to Penn.
- Search the Canvas Instructor Guides provided by Instructure, makers of Canvas.
- Review the Canvas Release Notes to learn about the latest updates and improvements from the most recent production-release cycle.
- Learn about Canvas use for non-course sites and review other relevant policies in our site footer.
Get Help From a Human
Courseware Team
- Email us at canvas@pobox.upenn.edu. This is the fastest way to receive help with Canvas at University of Pennsylvania.
- Sign up for a virtual Canvas workshop or office hours. Please note our Canvas Help Guidelines before registering.
School-specific support
- Contact the Local Support Provider (LSP) who supports your school, program, or center.
- Read your school’s Canvas knowledge base for information specific to your school.