Faculty/Staff/TA Help

1.  Search the online documentation for faculty, staff, and TAs.

Use for: locating instructions on anything in Canvas.

2.  Review the most recent Canvas Release Notes.

Use for: Seeing the latest updates and improvements to Canvas from the most recent production-release cycle.

3. Learn about Canvas use for non-course sites.

Use for: Finding out if your project or group is eligible for a Canvas site.

4.  Contact your local courseware support staff.

Use for: Finding someone in your school or program who can help you with Canvas.

5.  Submit an online help request to canvas@pobox.upenn.edu

Use for: Requesting Canvas help over email. This is the quickest way to receive help with Canvas at the University of Pennsylvania.

For school-specific Canvas support requests, contact:

6.  Sign up for in-person customized help from the Courseware Support team in the Penn Libraries.

Use for: Signing up or in-person help with Canvas at a workshop, during drop-in Office Hours, or in a scheduled Canvas Help appointment.

Please note our Canvas Help Policies.