The following is a record of archived entries from “Announcements & Alerts” on the “System Status” page. These entries are not current announcements or alerts. To see current announcements or alerts, please consult “Announcements & Alerts” on the “System Status” page.
November 11, 2019; 12:18pm EST: Turnitin Performance Issues
Students may be unable to make submissions to Turnitin assignments or experience slowness when uploading Turnitin assignments in Canvas. This issue has been reported to the vendor and they are working to resolve it as soon as possible and apologize for any inconvenience it may cause. Updates are being posted to their status page
Canvas and all other integrated tools are working normally.
Please direct any questions or concerns to canvas@pobox.upenn.edu
March 18, 2019, 2:13pm EST: Slow Load Times with Exports and Uploads in Canvas
Some users are currently experiencing some slow load times on a very small portion of Canvas export and uploads. This includes Course imports and Gradebook imports.
Over vendor is investigating why this is happening and will provide updates as more details become available. All updates will be posted to the Canvas at Penn site and Twitter.
We apologize for any inconvenience this issue may cause. Please send questions to:Â canvas@pobox.upenn.edu
TURNITIN DOWN–Friday, February 15, 2019, 2:45pm EST
Turnitin has been encountering performance issues since earlier this morning, which have progressed to an outage for this tool.
Turnitin is posting status updates to their page here:
We will share updates in Canvas at Penn as we receive them.
We apologize for any inconvenience this outage may cause. Please direct questions to canvas@pobox.upenn.edu
Thursday, September 20th, 12:13pm: Turnitin Service Issue
Turnitin and Turnitin UK users may be encountering issues when attempting to use these services.
Turnitin is working to resolve this as a priority. We apologize for any inconvenience this issue may cause. Updates on this issue will be posted to Canvas at Penn. Please email canvas@pobox.upenn.edu if you have any questions.
9/17/18, 10:15am EST Turnitin Slowness Affecting Submissions & Reports
Turnitin and Turnitin UK users are experiencing slow submission/reporting times. Some users may be unable to submit larger files. The system is working through a backlog of submissions.
Turnitin is working to resolve this as a priority. We apologize for any inconvenience this issue may cause. Updates on this issue will be posted to Canvas at Penn. Please email canvas@pobox.upenn.edu if you have any questions.
8/29/18, 12:03pm EST Turnitin & iThenticate Service Issues
Currently, Turnitin, Turnitin UK, and iThenticate users may be encountering intermittent issues when attempting to use these services.
Turnitin is working to resolve this as a priority. We apologize for any inconvenience this issue may cause. Updates on this issue will be posted to Canvas at Penn. Please email canvas@pobox.upenn.edu if you have any questions.
6/10/19. Turnitin Maintenance: Tuesday, July 10th, 11am-7pm EST
Turnitin will be unavailable on Tuesday July 10th from 11am to 7pm EST due to scheduled maintenance by the vendor.
- Instructors are encouraged to set assignment due dates that avoid scheduled maintenance windows for Turnitin services.
- Students are encouraged to submit assignments in advance of affected due dates.
Canvas and all other integrated tools will be available and unaffected by this maintenance.
We apologize for any inconvenience this may cause. Please direct questions or concerns to:Â canvas@pobox.upenn.edu
6/27/18. 11:30am EST:Â PennKey Down: Canvas, CRF, & Other Sites Unavailable
Currently, any sites requiring PennKey login are unavailable. These sites include Canvas and the Course Request Form.
ISC is aware if of this issue and is working on a solution. Updates will be posted to Canvas at Penn.
Listservs are also unavailable, so please direct users to Canvas at Penn for updates.
We apologize for any inconvenience this issue causes. Please email canvas@pobox.upenn.edu if you have any questions.
5/15/18, 9:17AM EST: Slow Load-Times in Canvas
Some users in Canvas may be experiencing slow load times and even page timeouts when trying to access pages within Canvas. Our vendor is working on resolving this issue.
We will post updates about this issue to the Canvas at Penn sites and Twitter.
We apologize for any inconvenience this issue may cause. Please direct questions to canvas@pobox.upenn.edu.
4/27/18, 4:52 PM EST–PDFs Not Displaying in Yellowdig
PDFs attached to Yellowdig posts are not displaying. This issue has been reported to the vendor.
Until this issue is resolved, Canvas discussions can be used for students to share PDFs and other document files. Please consult the instructions on how to use Canvas discussions for file-sharing.
Updates on this issue will be posted to this site and to the Canvas at Penn Twitter.
We apologize for any inconvenience this issue may cause. Thank you for waiting while our vendor works on this issue. If you have any questions, please email canvas@pobox.upenn.edu.
4/9/18, 3:54pm–Turnitin Service Degradation: 4/9Â
Turnitin is currently experiencing a service degradation that is affecting users’ access to the system.
Turnitin is working to resolve this as a priority. We apologize for any inconvenience this issue may cause. Updates on this issue will be posted to Canvas at Penn. Please email canvas@pobox.upenn.edu if you have any questions.
3/28/18, 10:09am EST:Â Turnitin-Feedback Studio Service Degradation
Users of the Turnitin and Turnitin UK services may be unable to view submissions in the Feedback Studio.
Turnitin is working to resolve this as a priority. We apologize for any inconvenience this issue may cause. Updates on this issue will be posted to Canvas at Penn. Please email canvas@pobox.upenn.edu if you have any questions.
3/5/18, 10:04am EST: Turnitin Service Degradation
Turnitin and Turnitin UK are currently experiencing a service degradation. Users may experience slowness while making submissions or viewing them.
Turnitin is working to resolve this as a priority. We apologize for any inconvenience this issue may cause. Updates on this issue will be posted to Canvas at Penn. Please email canvas@pobox.upenn.edu if you have any questions
1/2/18, 9:46am EST: Turnitin Unavailable–RESOLVED
We are currently encountering problems with Turnitin. We are working with Turnitin Support to resolve this issue as soon as possible and apologize for any inconvenience this issue may cause.
Canvas and all other integrated tools are unaffected by this issue.
Please direct questions:Â canvas@pobox.upenn.edu.
12/11/17: Delayed Processes in Canvas, 1:39 PM EST–RESOLVED.
Our vendor reports that some users are seeing wait times up to 5 minutes for job requests in Canvas such as exports and imports, content migrations, and notifications. Components that process these requests are working normally, but the queue is very high. It may take some time for your job requests to start processing, at which point they will run as normal.
We will share updates from our vendor as we receive them, both on the main page of Canvas at Penn and on the System Status page.
Additionally, our vendor is posting updates on their status page:
http://status.instructure.com/
We apologize for any inconvenience this issue has caused. Thank you for waiting while our vendor works on this issue. Please check the main page of Canvas at Penn or any of the above links for updates. If you have any questions, please email canvas@pobox.upenn.edu.
THURSDAY, SEPTEMBER 7TH, 10:36AM EST: Turnitin Global Service Degradation–RESOLVED
Turnitin reports that Turnitin Global is experiencing service degradation. Turnitin’s engineers are currently working on a solution for this issue.
We apologize for any inconvenience this issue may cause. Updates on this issue will be posted the Canvas at Penn site and Twitter. If you have any questions or need assistance, please email canvas@pobox.upenn.edu.
Canvas Job Delays Affecting Processes: Wednesday, August 23, 2:28 EST–RESOLVED
Starting at about 12pm this afternoon, Canvas’s job server began experiencing some delays. Our vendor is posting status updates at: http://status.instructure.com/
Affected processes include:
- Student Enrollments
- Course Copy/Content Import
- Blueprint Syncing
- Gradebook and Assignment Downloads
- Notifications
All queued processes will complete, Â but these processes may take an hour or more to finish.
We apologize for any inconvenience this issue may cause. Updates will be posted to Canvas at Penn as our vendor shares them.
Panopto Maintenance: Saturday, August 12th, 8-11pm EST–RESOLVED
Panopto will be unavailable on Saturday, August 12th from 8-11pm EST due to scheduled maintenance by the vendor. During this time, media content in Panopto and the “Class Recordings” area of Canvas sites will be unavailable.
Canvas and all other integrated tools will be available and unaffected by this maintenance.
We apologize for any inconvenience this outage may cause. Please direct any questions to canvas@pobox.upenn.edu.
August 5, 2017: Turnitin and iThenticate will be unavailable on Saturday August 5th from 10am-4pm EST due to vendor maintenance.–RESOLVED
The following actions are recommended to prepare for this maintenance outage:
- Instructors are encouraged to set assignment due dates that avoid scheduled maintenance windows for Turnitin services.
- Students are encouraged to submit assignments in advance of affected due dates.
Canvas and all other integrated tools will be available and unaffected by this maintenance.
We apologize for any inconvenience this outage may cause. Please direct any questions to canvas@pobox.upenn.edu.
June 21, 2017: Power Outage Affecting Course Request Form, Ticketing System, & Other Penn Libraries Webpages–RESOLVED
10:44am: RESOLVED. Power has been restored to the Van Pelt-Dietrich Library Center, so the several library webpages that were inaccessible (Course Request Form, Canvas Guides, the ticketing system for canvas@pobox.upenn.edu, etc.) are back online.
It is recommended that you perform the following actions before attempting to access sites that the outage affected:
- Clear your browser’s cache (instructions for PC and Mac).
- Close your browser.
- Open a new browser window and attempt to access the site that the outage affected (for example: the Course Request Form).
By performing these steps, you will have removed from your browser any data that might have been stored during the outage that would give the appearance of the outage persisting.
We apologize for any inconvenience this issue caused. If you have any questions, or if the issue still seems to affect you despite performing the recommended actions, please email canvas@pobox.upenn.edu, and we will be happy to help. Thank you.
9:41am: Due to a power outage at the Van Pelt-Dietrich Library Center, several library webpages are inaccessible, including our Canvas guides,  the Course Request Form, and Footprints, the ticketing system we use for canvas@pobox.upenn.edu.
Canvas is accessible and unaffected by this issue.
We have been told this outage may last for several hours and will share any updates as we receive them through the Canvas at Penn website and Twitter.
We apologize for any inconvenience this issue may cause and will be happy to assist with emails sent to canvas@pobox.upenn.edu once the outage ends.
May 16, 2017:Â Turnitin Service Degradation–RESOLVED
10:19am: RESOLVED. Turnitin and Turnitin UK experienced a service degradation between 8:46am-9:36am EST. This issue has been resolved. If you are experiencing any issues with Turnitin, please email canvas@pobox.upenn.edu for assistance. Thank you.
April 24, 2017: Import & Export Delays–RESOLVED
3:28pm: RESOLVED. Our vendor reports that the slowness affecting exports and imports in Canvas has been resolved.
If you continue to see any problems with exports or imports in Canvas, please email canvas@pobox.upenn.edu for assistance.
Thank you for waiting while our vendor worked on this issue. We apologize for any inconvenience it may have caused.
1:48pm: Our vendor’s Engineering and Operations team have implemented a fix to the way jobs process. This fix has been running and has improved the wait time considerably. This is a temporary fix that will help them improve Jobs long term. Our vendor will continue to monitor and provide updates as they become available.
We apologize for any inconvenience this issue may cause. Please email canvas@pobox.upenn.edu if you have any questions.
12:04pm: Our vendor’s engineers have identified the cause of the issue and are working on a resolution. New updates will be posted to this page as they are received from our vendor.
We apologize for any inconvenience this issue may cause. Please email canvas@pobox.upenn.edu if you have any questions.
10:30am: Jobs related to Canvas imports and exports are backed up, for some users, at this time. Instructure is investigating the cause and will provide updates every 30 minutes. Please check this page for updates.
We apologize for any inconvenience this issue may cause. Please email canvas@pobox.upenn.edu if you have any questions.
Last Updated: 13 Nov 2019