RESOLVED: Problem Inserting Panopto Videos In Canvas Pages

decorative image

This issue has been resolved and users should be able to successfully add Panopto content to Canvas pages that include other content in the Rich Text Editor.

If you experienced this issue, please do the following:

  1. Clear your browser’s cache (instructions for PC and Mac).
  2. Close your browser.
  3. Open a new browser.
  4. Log back into Canvas at canvas.upenn.edu with your PennKey username and password, and then attempt to re-access the affected content.

By performing these steps, you will have removed from your browser any data that might have been stored while the issue occurred that would give the appearance of the issue persisting.

We apologize for any inconvenience this issue caused. Please direct any questions to: canvas@pobox.upenn.edu

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s