The Turnitin performance issues that began on Friday, February 15th have been resolved.
Due to an unexpected database issue, users of Turnitin and Turnitin UK may have been unable to log in, submit or grade papers today. Users accessing Turnitin and Turnitin UK through integration were also affected. We are pleased to advise that service has been restored.
If you experienced this issue, please do the following:
- Clear your browser’s cache (instructions for PC and Mac).
- Close your browser.
- Open a new browser.
- Log back into Canvas at canvas.upenn.edu with your PennKey username and password, and then attempt to access Turnitin.
By performing these steps, you will have removed from your browser any data that might have been stored while the issue occurred that would give the appearance of the issue persisting.
We apologize for any inconvenience this issue caused. Please direct any questions to: firstname.lastname@example.org