RESOLVED: Problems Uploading/Downloading Content in Canvas

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The issue with uploading and downloading content in Canvas is resolved. This affected activities like uploading/downloading files, assignment submissions, and exporting/importing course content.

If you experienced this issue, please do the following:

  1. Clear your browser’s cache (instructions for PC and Mac).
  2. Close your browser.
  3. Open a new browser.
  4. Log back into Canvas at with your PennKey username and password, and then attempt to re-access the affected content.

By performing these steps, you will have removed from your browser any data that might have been stored while the issue occurred that would give the appearance of the issue persisting.

We apologize for any inconvenience this issue caused. Please direct any questions to:

Last Updated: 20 Oct 2021

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