Access to PennKey services has been restored. Users should be able to login to Canvas and the Course Request Form successfully now.
Between approximately 11:30am and 1:30pm today, any sites requiring PennKey login were unavailable. These sites included Canvas and the Course Request Form. Additionally, Penn listservs were unavailable. As of the time of this post, ISC has resolved this issue.
If you experienced this issue when trying to access Canvas or the Course Request Form during the outage, it is recommended that you perform the following actions before attempting to access either of these sites:
- Clear your browser’s cache (instructions for PC and Mac).
- Close your browser.
- Open a new browser.
- Log back into Canvas at canvas.upenn.edu with your PennKey username and password, and then attempt to re-access the affected content, or log back into the Course Request Form.
By performing these steps, you will have removed from your browser any data that might have been stored while the issue occurred that would give the appearance of the issue persisting.
We apologize for any inconvenience this issue caused. If you have any questions, or if the issue still seems to affect you despite performing the recommended actions, please email firstname.lastname@example.org, and we will be happy to help. Thank you.
Last Updated: 3 Jul 2018