Turnitin should be accessible once again.
If you experienced this issue while Turnitin was unavailable, it is recommended that you perform the following actions before attempting to access Turnitin:
- Clear your browser’s cache (instructions for PC and Mac).
- Close your browser.
- Open a new browser.
- Log back into Canvas at canvas.upenn.edu with your PennKey username and password, and then attempt to re-access the affected content.
By performing these steps, you will have removed from your browser any data that might have been stored while the issue occurred that would give the appearance of the issue persisting.
We apologize for any inconvenience this issue caused. If you have any questions, or if the issue still seems to affect you despite performing the recommended actions, please email email@example.com, and we will be happy to help. Thank you.