Delayed Processes in Canvas

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Our vendor reports that some users are seeing wait times up to 5 minutes for job requests in Canvas such as gradebook exports and imports, content migrations, and notifications. Components that process these requests are working normally, but the queue is very high. It may take some time for your job requests to start processing, at which point they will run as normal.

We will share updates from our vendor as we receive them, both on the main page of Canvas at Penn and on the System Status page:

https://penncanvas.wordpress.com/system-status/

Additionally, our vendor is posting updates on their status page:

http://status.instructure.com/

We apologize for any inconvenience this issue has caused. Thank you for waiting while our vendor works on this issue. Please check the main page of Canvas at Penn or any of the above links for updates. If you have any questions, please email canvas@pobox.upenn.edu.