RESOLVED: Files Linked through RCE Don’t Download

Our vendor has confirmed that the issue affecting files embedded in the Canvas Rich Content Editor (RCE) has been resolved. Please consult the October 31st Canvas at Penn post for more information about how this issue manifested.

Please note: This solution applies to new content added to the RCE as of Friday, November 3rd, 6:30pm EST. Any course content added via the RCE between October 28th and November 3rd, 6:30pm EST that displayed this issue may need to be edited again, and files/images may need to be re-added, in order to appear correctly. Our vendor has confirmed they are working on a separate solution that will fix any residual effects of this issue by the morning of Monday, November 6th.

It is recommended that you perform the following actions before attempting to access any content that this issue affected:

  1. Clear your browser’s cache (instructions for PC and Mac).
  2. Close your browser.
  3. Open a new browser window, log into Canvas at canvas.upenn.edu with your PennKey usename and password, enter the Canvas site where this issue occurred, and re-attempt accessing the previously affected content.

By performing these steps, you will have removed from your browser any data that might have been stored during the RCE-file link issue that would give the appearance of it persisting. If the issue continues after performing these actions, please edit the content by re-adding the file link or image.

We apologize for any inconvenience this issue caused. If you have any questions, or if the issue still seems to affect you despite performing the recommended actions, please email canvas@pobox.upenn.edu, and we will be happy to help. Thank you.