The Do You Know? series provides tips for working with quirks in Canvas. Please email Courseware Support at firstname.lastname@example.org if you have any questions.
An Ounce of Prevention Is Worth A Pound of Cure
If you are giving quizzes, tests, or exams in Canvas, please have students make sure they’re using browser versions Canvas supports. An easy way to do this would be to share the following link in an email, Canvas announcement, Conversation message, or anywhere else your students can see it before they take your exam:
By taking this preventative measure, your students will have a better chance of retrieving lost answers should catastrophe strike.
“Help! The Internet Ate My Exam!”
Power goes out. Wi-fi networks fail. Things get unplugged. These and any number of other unforeseen disasters occurring during your exam can cause your students to lose their answers before they submit. The risks are greater if students take the exam in an unproctored, unsupported environment (e.g., a coffee shop). The makers of Canvas understand these risks well and have created a backup mechanism to reduce the possibility of lost answers. While it’s not 100% guaranteed to retrieve lost answers, it’s proven to be quite effective. But here’s the catch–
The backup mechanism only works for exams taken in supported browsers.
If a student using an unsupported browser loses their Internet connection, their answers will not be saved because the backup mechanism won’t work. Telling your students they need to make sure Canvas supports their browser-of-choice will help stop this from happening.
We also recommend sharing this information with your students before they take your exam:
If your students need assistance, they can contact Courseware Support at email@example.com or by clicking on Help > Report a Problem in Canvas.